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Privacy Policy

Privacy Policy

Welcome to IE Non-Emergency Medical Transportation INC. (“Inland Empire NEMT,” “we,” “our,” or “us”), which is committed to protecting your privacy. This Privacy Policy describes what information we collect, how we use it, who we share it with, and your choices. By using our website, booking services, or opting in to SMS communications, you agree to this Privacy Policy.

  1. Information We Collect

Information you provide directly

  • Full name
  • Phone number
  • Email address
  • Physical/billing address
  • Payment details (when applicable)
  • Appointment/transportation details (pickup/drop-off locations, schedule, mobility needs)
  • SMS consent status (if you opt in)

Information collected automatically

  • Device and browser information
  • IP address
  • Pages visited and usage data via cookies or similar technologies
  1. How We Use Your Information

We use your information to:

  • Schedule and deliver non-emergency medical transportation
  • Send confirmations, reminders, updates, and service-related notices
  • Provide customer support and respond to inquiries
  • Improve website performance, safety, and user experience
  • Process payments (when applicable)
  • Comply with legal, regulatory, and safety obligations
  1. Sharing of Information

We do not sell or rent your personal information. We share information only with:

  • Service providers that help us operate our services (e.g., dispatch platforms, payment processors, IT/security vendors) under confidentiality obligations
  • Authorities, when required by law, regulation, subpoena, or to protect rights, property, or safety
  1. SMS Communications (Opt-In)

If you opt in to receive SMS from IE Non-Emergency Medical Transportation INC., you may receive:

  • Types of messages: appointment reminders, ride confirmations/updates, scheduling changes, account notifications, and customer-support messages
  • Message frequency may vary
  • Message and data rates may apply
  • Opt-out: Reply STOP to any message to unsubscribe
  • For assistance, text HELP or visit our website at www.inlandempirenemt.com.
  • Visit www.ie-nemt.com for privacy policy and www.ie-nemt.com for Terms of Service.
  • Help: Reply HELP for assistance
  • Privacy: SMS consent is not shared with third parties or affiliates

Your SMS opt-in is not a condition of purchasing services. We will continue to provide service communications via other channels as needed.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from IE Non-Emergency Medical Transportation INC.. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at www.ie-nemt.com. Message HELP for help. Reply STOP to any message to opt out.

  1. Your Choices & Rights

You may:

  • Access or request a copy of your personal information
  • Request correction of inaccurate data
  • Withdraw consent for SMS or marketing communications at any time
  • Request deletion of your information, subject to legal and operational needs

To exercise rights, contact us using the details below.

  1. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

  1. Data Retention

We retain personal information only as long as necessary to provide services, meet legal/regulatory requirements, resolve disputes, and enforce agreements. When no longer needed, we securely delete or de-identify the data.

  1. Cookies & Tracking

We may use cookies or similar technologies to operate the site, remember preferences, and analyze performance. You can adjust browser settings to refuse cookies; this may limit certain site features.

  1. Third-Party Links

Our website may link to third-party sites (e.g., Google, Yelp). We are not responsible for their content or privacy practices. Review their policies before providing personal information.

  1. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

  1. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

  1. Contact Us

IE Non-Emergency Medical Transportation INC.

1492 W 6th St, Suite I

Corona, CA 92882

Phone: (951) 567-8454

Email: ie_nemt@yahoo.com